Disclaimer: We do not have any other customer care email/ contact except mentioned below.
Don't worry, we are here with you!
Customer care timing: 11am to pm Mon to Sat
Call: 91 779 500 2244National shipping: We offer free shipping across India
Note: Our preferred courier partner is Blue Dart.Order delivery time: The orders are normally delivered between 3-5 days.
Note: Due to COVID 19 new restrictions in Maharashtra we have revised delivery time to 3 weeks after order.
Track your order: You can keep a track of your order from the delivery mail sent to your registered email address and then after you can use track my order for live updates CLICK HERE
Delivery issues: In case, if the order is not collected by the client when our courier partner attempts to deliver, they will try to connect with you via call or message. And after two consecutive delivery attempts, the undelivered parcel will be driven back to our fulfillment center.
Order delays: In case, if the order takes longer to get delivered exceeding your given shipment date, you can call us at customer care numbers with your tracking number, to our attention to the issue and resolve it promptly.
Split shipments: In the case of bulk orders, we apply the policy of split shipment to reach out to our customers rapidly. Hence, you can receive 2 or more parcels for a single order simultaneously.Auto-cancelled/ and partially fulfilled orders by WalkTrendy
Normally all orders are fulfilled but sometimes, the orders can be partially fulfilled/ and cancelled by us for the below-mentioned reasons
- The product ran out of stock
- The order is not processed on time.
- The product gets damaged during shipment.
- The order is not having a courier service available.
- In all such cases, we will refund the amount to the original payment method only.
- In all such cases, we only charge for the final dispatched product at discounted rates and the same is conveyed to customers in the auto email.
Exchange: Unfortunately, there is no exchange option available.
Return: To return the order the customer will have to raise the return request within 48 hrs of delivery. Please CLICK HERE to proceed.Refund: To be eligible for a refund, your item must be in the same condition that you have received it.
We will notify you once we have received and inspected your return.
If approved a nominal amount of ₹50 per pair will be charged and deducted as return shipping fee and then the balance amount will automatically be refunded as store credit which can be redeemed in your next purchase.
Note: We do not have a " Money Refund " Policy. Right now our policy only allows refunding as STORE CREDIT with 1-year validity.